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Return & Refund Policy

Return & Refund Policy

At Liberty Jewel, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept return requests within 7 days of delivery under the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • All original packaging, tags, and accessories must be included.

  • The product must not show signs of damage caused by misuse or improper handling.

  • Proof of purchase (Order ID or Invoice) is required.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Earrings (for hygiene reasons)

  • Customized or personalized jewelry

  • Sale or clearance products

  • Gift cards

  • Products damaged after delivery due to customer handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will review the issue and provide a replacement or refund as applicable.

Exchange Policy

Exchanges are accepted within 7 days of delivery for:

  • Defective products

  • Incorrect items received

  • Manufacturing defects

Exchange requests are subject to product availability.

Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be processed to the original payment method.

  • Refunds may take 5–10 business days to reflect in your account.

  • Shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return procedure.

Shipping Costs for Returns

Customers are responsible for return shipping charges unless the item received is damaged, defective, or incorrect.

Contact Us

For any return, refund, or exchange request, please contact:

Liberty Jewel
Phone: +91 90993 44449
Email: libertyenterptise76@gmail.com

Please include your Order ID and details of the issue for faster assistance.